PRIVACY POLICY

Effective Date: August 17, 2026
Last Updated: August 17, 2026

Plumbers That Care LLC (“Plumbers That Care,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit plumberstc.com, request service, schedule an appointment, call or text us, communicate with our team, sign documents electronically, interact with us through third-party platforms, or otherwise use our services.

By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

The information we collect depends on how you interact with Plumbers That Care.

Information You Provide to Us

We may collect information including:

Name
Telephone or mobile number
Email address
Service or property address
Billing address
Details about your plumbing, water damage, mold, or other service needs
Appointment and scheduling information
Photographs, videos, documents, or other information you provide regarding your property
Communications you send through website forms, telephone calls, text messages, emails, or third-party platforms
Estimates, work authorizations, contracts, change orders, invoices, and other service records
Electronic signatures and information associated with electronically signed documents
Payment and transaction information
Insurance claim information you voluntarily provide
Financing-related information when you choose to apply for financing
Reviews, feedback, or testimonials you voluntarily provide
Any other information you voluntarily provide to us

Please do not provide sensitive personal information that is not reasonably necessary for us to respond to your request or provide services.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, server logs, analytics tools, pixels, tags, or similar technologies.

This information may include:

IP address
Browser type
Device type
Operating system
Pages viewed
Referring website or source
Date and time of visits
Approximate geographic location derived from an IP address
Website interactions
Advertising or device identifiers
Information regarding how you arrived at or interacted with our website

We may use this information to operate and secure our website, understand visitor activity, improve our services, measure advertising and marketing performance, and improve the customer experience.

2. HOW WE COLLECT INFORMATION

We may collect personal information:

Directly from you;
Through our website and online forms;
When you call, text, or email us;
When you request or receive services;
When you sign contracts or other documents;
Through our business communication systems;
Through payment and financing providers;
Through insurance-related communications authorized by you;
Through review, lead-generation, advertising, or business-listing platforms;
Through cookies, analytics, advertising, and similar technologies; and
From service providers and business partners that assist us in providing services or operating our business.

We may also receive information when you interact with Plumbers That Care through third-party platforms such as Google, Yelp, Thumbtack, or similar services.

3. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

Respond to inquiries and service requests;
Schedule and confirm appointments;
Dispatch technicians;
Provide plumbing, water damage mitigation, mold remediation, and related services;
Prepare estimates and scopes of work;
Create and manage contracts, work authorizations, change orders, and other documents;
Process electronic signatures;
Communicate regarding appointments, technician arrivals, estimates, projects, invoices, payments, and customer service;
Maintain customer and project records;
Document services performed;
Prepare water damage, moisture, and insurance-related documentation;
Communicate with insurance representatives when authorized;
Facilitate financing applications;
Process payments;
Respond to reviews and customer feedback;
Request customer feedback or reviews;
Send service-related calls, emails, and text messages;
Send promotional or marketing communications when permitted by law and consistent with the consent provided;
Operate, maintain, secure, and improve our website;
Measure website traffic and advertising performance;
Understand how customers find and interact with our business;
Prevent fraud, abuse, security incidents, and unlawful activity;
Protect our business, customers, employees, and property;
Comply with legal, licensing, regulatory, accounting, tax, and recordkeeping obligations; and
Establish, exercise, or defend legal claims.

We may also use information for another purpose disclosed at the time of collection or with your consent.

4. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information when reasonably necessary to operate our business, provide requested services, communicate with customers, or comply with legal obligations.

We may disclose information to the following categories of recipients:

Service Providers

We may use third-party companies to assist with:

Website hosting and maintenance
Customer communications
Telephone and text-message services
Email
Scheduling and dispatch
Customer relationship management
Electronic signatures
Document management and storage
Payment processing
Financing
Analytics
Advertising and marketing
Call tracking
Website forms
Data storage and information technology
Security
Other business operations

These providers may process information as necessary to perform services on our behalf.

Quo Communications

Plumbers That Care currently uses Quo (formerly OpenPhone) as a third-party business communications platform.

When you call or text our business telephone numbers, information associated with those communications may be processed through Quo.

This information may include your telephone number, name if available, call or message history, message contents, timestamps, delivery information, voicemail, and other information associated with business communications.

We use these communications to respond to inquiries, schedule and manage appointments, provide service updates, communicate regarding estimates and projects, provide customer support, and otherwise manage our relationship with customers.

Electronic Signatures & SignNow

We may use SignNow or other electronic-signature and document-management services to send, sign, receive, store, and manage contracts, work authorizations, change orders, notices, acknowledgments, and other documents.

Information submitted through an electronic-signature provider may also be processed according to that provider's own privacy policy and terms.

Financing Providers

If you choose to apply for financing, information necessary for the financing process may be collected directly by or disclosed to an independent financing provider.

Financing providers determine their own eligibility, credit, approval, and privacy practices.

Information submitted directly to a financing provider is also governed by that provider's privacy policy.

Payment Processors

We may use third-party payment processors to process credit cards, debit cards, electronic payments, or other transactions.

Depending on the payment method and provider, Plumbers That Care may not directly receive or store complete payment-card information.

Insurance Companies & Adjusters

When you request or authorize assistance concerning an insurance claim, we may provide relevant project information to insurance companies, adjusters, agents, or other authorized representatives.

Information may include photographs, measurements, moisture readings, estimates, invoices, scopes of work, equipment records, and other documentation related to the property and services performed.

Contractors, Suppliers & Service Partners

We may disclose information to contractors, subcontractors, suppliers, consultants, or other service partners when reasonably necessary to perform authorized work, coordinate services, obtain materials, or operate our business.

Legal & Regulatory Requirements

We may disclose information when reasonably necessary to:

Comply with applicable law;
Respond to legal process, court orders, subpoenas, or government requests;
Satisfy licensing or regulatory requirements;
Protect our legal rights or property;
Protect the safety of customers, employees, or others;
Investigate fraud, misuse, or unlawful activity; or
Establish, exercise, or defend legal claims.

Business Transactions

Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction as permitted by applicable law.

5. GOOGLE, YELP, THUMBTACK & OTHER THIRD-PARTY PLATFORMS

Plumbers That Care may maintain business profiles, receive leads, communicate with customers, advertise, or receive reviews through third-party platforms such as:

Google and Google Business Profile
Yelp
Thumbtack
Social-media platforms
Online directories
Review platforms
Lead-generation services
Other advertising or business-listing services

If you interact with us through one of these platforms, the platform may collect or provide information related to your interaction according to its own privacy practices.

Information you provide directly to a third-party platform is also subject to that platform's privacy policy and terms.

Reviews, ratings, photographs, comments, or other content you voluntarily publish through a public review platform may be publicly visible.

Plumbers That Care does not control the independent privacy practices of these third-party platforms.

6. COOKIES, ANALYTICS & ADVERTISING

Our website may use cookies, pixels, tags, analytics tools, advertising technologies, or similar technologies provided by us or third parties.

These technologies may help us:

Operate the website;
Maintain website security;
Remember preferences;
Understand website traffic;
Determine how visitors interact with our website;
Understand how visitors found us;
Measure advertising campaigns;
Measure calls, form submissions, appointments, or other conversions;
Improve our website and customer experience; and
Deliver or measure advertising where applicable.

Our marketing and website providers may use services offered by companies such as Google, Meta, Microsoft, or other analytics and advertising providers.

The specific technologies used on our website may change as our marketing and website services evolve.

Your browser or device may allow you to block or restrict certain cookies. Doing so may affect the operation or functionality of portions of the website.

7. SALE OR SHARING OF PERSONAL INFORMATION

Plumbers That Care does not sell customer personal information for money.

We also do not sell or share your mobile telephone number or SMS opt-in consent with third parties for their own independent marketing purposes.

Certain analytics or advertising technologies used on websites may involve disclosure of identifiers, device information, or internet activity to advertising or analytics providers.

Under some privacy laws, certain advertising-related disclosures may legally constitute “sharing” or a “sale” even when no money is exchanged.

If our website practices constitute a sale or sharing of personal information under applicable California law, Plumbers That Care will provide the notices and opt-out mechanisms required by applicable law.

We do not knowingly sell or share the personal information of consumers under 16 years of age.

8. TELEPHONE CALLS & TEXT MESSAGES

Plumbers That Care may communicate with customers through telephone calls and SMS/MMS text messages.

We currently use Quo (formerly OpenPhone) to assist with business telephone and messaging communications.

When you communicate with us by telephone or text message, we may collect:

Your telephone number;
Your name, when available;
Information contained in your messages;
Call and message history;
Date and time information;
Message delivery information; and
Information you voluntarily provide during communications.

We may use telephone and text communications for:

Responding to service inquiries;
Scheduling appointments;
Appointment confirmations and reminders;
Technician arrival and dispatch updates;
Estimates and work authorizations;
Project and service updates;
Customer-support communications;
Billing and payment matters;
Follow-up regarding completed services; and
Other communications related to our customer relationship.

Marketing or promotional text messages will be sent only when permitted by applicable law and consistent with the consent provided.

We do not sell SMS opt-in information or share SMS consent with third parties for their own marketing purposes.

Consent to receive marketing text messages is not a condition of purchasing services where prohibited by applicable law.

Message frequency may vary. Message and data rates may apply.

You may opt out of promotional text messages by replying STOP.

You may reply HELP for assistance or contact us at admin@plumberstc.com.

Opting out of promotional communications does not prevent us from sending transactional or service-related communications when permitted by law regarding an existing appointment, service request, project, contract, payment, or customer relationship.

9. REVIEWS & CUSTOMER FEEDBACK

We may contact customers following services to request feedback or invite them to leave a review.

Customers are never required to provide a review.

If you voluntarily post a review through Google, Yelp, Thumbtack, social media, or another public platform, the review and information associated with it may be publicly visible according to that platform's policies.

Information voluntarily made public through a third-party review platform is subject to that platform's privacy practices.

10. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, contractual, regulatory, and legal purposes.

Retention periods may depend on:

Customer and project recordkeeping requirements;
Contracts and work authorizations;
Warranty obligations;
Plumbing and mitigation documentation;
Insurance-related documentation;
Electronic-signature records;
Payment and accounting records;
Tax requirements;
Licensing and regulatory obligations;
Fraud prevention;
Dispute resolution;
Applicable statutes of limitation; and
Legal claims or obligations.

When information is no longer reasonably necessary, we may delete, destroy, anonymize, or otherwise dispose of it according to our recordkeeping practices and applicable law.

11. DATA SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

We also rely on third-party service providers that maintain their own security measures for information processed through their systems.

However, no website, telephone system, text-message service, email system, internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure.

Accordingly, we cannot guarantee the absolute security of information transmitted to or maintained by us.

12. YOUR PRIVACY CHOICES

Depending on applicable law, you may have the right to request that we:

Provide information about personal information maintained about you;
Provide access to certain personal information;
Correct inaccurate personal information;
Delete certain personal information;
Explain how certain personal information is used or disclosed;
Honor applicable requests concerning sale or sharing of personal information; or
Address other privacy rights provided by applicable law.

Requests may be subject to exceptions permitted by law.

For example, we may need to retain information to complete requested services, maintain contracts and business records, comply with licensing or tax requirements, maintain warranty records, process payments, prevent fraud, resolve disputes, or establish or defend legal claims.

Submitting a Privacy Request

You may submit a privacy-related request by contacting:

Email: admin@plumberstc.com
Phone: (877) 720-0186

We may need to verify your identity before processing certain requests to protect your information from unauthorized access, alteration, or deletion.

13. CALIFORNIA PRIVACY RIGHTS

California residents may have additional privacy rights depending on the law applicable to Plumbers That Care and the particular information involved.

Where applicable, California privacy rights may include the right to:

Know what categories of personal information have been collected;
Request access to specific personal information;
Know the categories of sources from which information was collected;
Know the business purposes for collecting or using personal information;
Know categories of third parties to whom information has been disclosed;
Request deletion of personal information, subject to applicable exceptions;
Request correction of inaccurate personal information;
Opt out of the sale or sharing of personal information where applicable;
Limit certain uses or disclosures of sensitive personal information where applicable; and
Exercise applicable privacy rights without unlawful discrimination.

If Plumbers That Care is subject to additional requirements under the California Consumer Privacy Act (“CCPA”), California Privacy Rights Act (“CPRA”), or related regulations, we will provide the notices, request methods, and opt-out mechanisms required by applicable law.

Where required by applicable law, we will recognize qualifying browser-based opt-out preference signals, such as the Global Privacy Control (GPC).

We will not unlawfully discriminate against a consumer for exercising applicable privacy rights.

14. DO NOT TRACK DISCLOSURE

Some web browsers provide a “Do Not Track” (“DNT”) setting that allows users to signal a preference regarding online tracking.

There is not currently a universally accepted standard governing responses to traditional DNT signals. Accordingly, our website may not respond to traditional DNT signals.

This is separate from legally recognized opt-out preference signals, such as Global Privacy Control, which we will honor when required by applicable law.

15. CHILDREN'S PRIVACY

Our website and services are intended for adults seeking plumbing and property-related services.

We do not knowingly collect personal information online from children under 13.

If we become aware that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.

If you believe a child has provided personal information to us, please contact admin@plumberstc.com.

16. THIRD-PARTY PRIVACY POLICIES

This Privacy Policy applies to information handled by Plumbers That Care.

Independent third parties that process information through their own platforms may maintain separate privacy policies governing their practices.

This may include:

Quo
SignNow
Google
Yelp
Thumbtack
Financing providers
Payment processors
Advertising and analytics providers
Other third-party platforms or service providers

We encourage you to review the privacy policies of third-party services before providing information directly through those platforms.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our website, technologies, service providers, business practices, or legal requirements.

When this Privacy Policy is updated, we will revise the “Last Updated” date at the top of this page.

We encourage visitors to review this Privacy Policy periodically.

18. CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or personal information associated with you, please contact:

Plumbers That Care LLC
28710 Vía Montezuma, Suite 4
Temecula, CA 92590

California C-36 Contractor License #1029840

Phone: (877) 720-0186
Email: admin@plumberstc.com
Website: plumberstc.com